Benefits of This Program:

• More productive and effective workplace participants
• More effective supervisors and managers
• Minimal workplace conflict
• Human capital linked to business objectives

Learn:

• Expanding responsibilities of supervisors’ and managers’ for the quality of the workplace and workplace interactions
• Critical role of supervisor in linking human capital to business objectives
• Legal requirement for a civil, respectful, kinder, and gentler workplace
• Business interest in a civil, respectful workplace
• Interests, rights and responsibilities with respect to the workplace environment, interactions, and communications
• How the quality of the work environment impacts management issues: behavioural issues, performance issues, absenteeism
• Link between managing with respect and being a successful manager or supervisor
• New skills to support meeting the challenges of managing in today’s environment
• Skills for successful employee communications, direction, corrective action, and continuous improvement initiatives

Gain a Support Advantage:

• Learn to promote an understanding of the supervisor’s role in the current employment environment
• Learn to promote an understanding of the impact of the current environment on effective management
• Develop knowledge, commitment, and skill of supervisors to support effective management
• Understand factors shaping the demands on supervisor/managers

Agenda

Legal Backdrop

• ESA: your role and responsibilities regarding terms and conditions of employment
• Human rights: supervisor’s “due diligence” obligations
• Duty to accommodate: Getting it right!
• Common law: duty to ensure a “kinder, gentler workplace”
• Your role and responsibilities with respect to the quality of the employment environment and interactions
• Death of mandatory retirement: successfully managing the aging workforce

Non-Legal Backdrop

• Organization’s philosophy on employee relations
• Employee expectations/needs
• Link between motivated human capital and furthering business objectives

Developing Knowledge Skills and Commitment for Effective People Management in Today’s Workplace

• Significance of supervisor’s role
• Supervisor’s impact on people
• Expectations of supervisor
• Supervisor’s key roles and responsibilities
• Managing with respect
• Managing consistently with organization’s values
• Contributing to organization’s legal compliance deliverables
• Securing and maintaining appropriate work environments (free from harassment and discrimination, civil and respectful)
• Facilitating successful accommodation activity
• Successfully managing the aging workforce
• Understanding employee needs
• Providing supervisory direction that responds to employee needs
• Managing to motivate
• Managing to maximize every employee’s contribution
• Traits of a successful supervisor/manager
• Developing skills for successful direction
• Providing effective feedback
• Successfully dealing with a problem employee: Contributing to effective corrective action
• Contributing to effective performance management and performance evaluation

Why Mangers and Supervisors Will Benefit From this Program

• Legal developments have significantly reconfigured what are acceptable standards of workplace environment and workplace direction
• New developments have created significantly new responsibilities and accountabilities for supervisors and managers in dealing with employees
• Effective management requires an understanding of today’s employees’ needs, rights, and expectations of the workplace
• New skills, sensibilities, and knowledge are necessary for today’s supervisors and managers to manage successfully
• Successful management means being positioned to achieve the objectives of the enterprise through effective mobilization, motivation, direction and retention of valuable human capital: The new supervisory challenge
• Successful management demands that supervisors/ managers positioned to contribute to the employer’s ability meet the contractual and legal obligations of the employment relationship and the current employment environment

Book an In-House or Remote Program

For further information on our training, please call your lawyer at the Firm. If you are not a current client, please contact: