Benefits Of This Program:
  • Resolve conflict internally
  • Demonstrate commitment to a civil, respectful workplace
  • Develop successful advisory support
  • Know when and how to mediate effectively
  • Perform professional internal complaint investigations


  • Current scope of harassment and expanded obligations
  • Evolving standards and legal requirements for the quality of the work environment
  • How to encourage a culture that supports early reporting and prompt resolution of workplace harassment and workplace conflict issues
  • Menu of support facilitating efficient and effective internal resolution: advisors, mediation support, and skillful investigators
  • Skills for advisory support, mediation, and internal investigations

Fundamentals of Harassment and Harassment Resolution

  • Current scope of harassment at law: new obligations
  • Requirements to support effective internal reporting and resolution
  • Needs of the employee to support internal reporting and access to internal resolution supports
  • Necessity and value of a menu of resolution support: advisory support, mediation, and complaint investigations
  • Empowering the work community to support equality rights compliance and internal resolution
  • Developing skillful internal resolution support
  • Benefits of internal resolution

Develop Effective In-House Resolution Support And Skills

  • Developing skills for successful advisory support
  • Understanding the advisory role
  • Developing traits of an effective advisor
  • Developing advisor skills
  • Delivering advisory support that encourages resolution
  • The Effective Use of Mediation
  • Recognizing when to mediate
  • Securing the parties’ buy-in
  • Preparing for successful mediation
  • Understanding the mediation process
  • Understanding resolution in the context of mediation

Internal Complaint Investigations

  • Developing knowledge and skills for effective investigations that support resolution
  • Understanding preconditions for effective participation in internal investigations
  • Managing the three phases of the investigation resolution process:
    • Phase 1 – Pre-investigative activity
    • Phase 2 – Effective investigative activity
    • Phase 3 – Writing effective investigative reports
  • Using investigative reports for resolution
  • Developing skills of an investigator
  • Conducting effective interviews
  • Dealing effectively with received input
  • Getting it right with objective and supportable determination
  • Preparing reports that facilitate internal resolution

Benefits To Employers And Workplace Participants:

Employer Benefits

  • Reduced risk of human rights complaints to Human Rights Commission
  • Reduced risk of expanding liabilities for harassment
  • Effective in-house resources with the skills, knowledge, and commitment to resolve harassment issues and workplace conflict issues

Employee Benefits

  • Employer’s commitment to guaranteeing equality rights in the workplace
  • Options for resolution support
  • Resolution support that offers efficiency, confidentiality and effectiveness
  • Encouragement for compliance with expectations of an equality rights environment

Book an In-House or Remote Program

For further information on our training, please call your lawyer at the Firm. If you are not a current client, please contact:

Program Administrator
Tel: 416-862-1616 or 1-866-821-7306
[email protected]


Phone: +1 416-875-2235
Fax: 416-363-7358
Phone: +1 416-875-2235
Fax: 416-363-7358
Ryan J. Conlin
Ryan J. Conlin


Haadi Malik
Haadi Malik


Jeffrey D. A. Murray
Jeffrey D. A. Murray


Jeremy D. Schwartz
Jeremy D. Schwartz


Allison L. Taylor
Allison L. Taylor


Landon P. Young
Landon P. Young

Managing Partner